![]() We also adopt industry-accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA. HappyFox’s security features like 2FA and audit logs decrease the risk of unauthorized access. In the section, staff can enable/disable email notifications for chat ratings.Ĭlick on the arrow for setting up the Two-Factor Authentication.įor more details on the Two-factor Authentication setup, please refer to this article. We are also equipped with our own apps like HappyFox Live Chat, Chatbot, Workflows, BI, and Assist AI that complement the features of Help Desk. All live chat conversations are automatically saved as transcript within a ticket. Offline messages and Missed chats are automatically recorded as tickets so that you can follow up later. Don’t allow any customer conversation unaccounted for. Once done hit "Change Password" button.Ĭhanging email id will log out the user from all their devices.Ĭhanging the password from the edit profile menu will log out the user from all sessions except the one from where he changed his password. Convert all live chat conversations into actionable help desk tickets. On clicking the edit profile option, a popup will be displayed where you can modify your profile information, update your e-mail & password, enable/disable email notifications and set up 2FA. Similarly, click the "Change Password" link below the email id field to set a new password. HappyFox Chat users can update their profile details from the 'Edit Profile' section of their account. Click 'Update Email' to log in to HappyFox Chat using this new email id. ![]() To change the email id, enter a new email id in the place of the existing one and click "Change Email".Ī verification email will be sent to the new email id for confirmation. Hence, weve chosen 'Trello' in the 'Choose the App' dropdown. In this example, were trying to integrate with trello. You will be asked to authenticate the corresponding application with Zapier. Ii) To change the display picture, click on the existing image, choose the preferred image, and click Save Changes. You can integrate HappyFox with 1000+ applications. Click on Connect Connecting Chatbot to HappyFox Chat To connect the bot builder to the HappyFox Chat, follow these steps - Log onto the HappyFox Bot Builder platform. Select the category under which the chat transcripts from Olark need to be created as tickets in HappyFox. I) Under this section, you can update your image, Name and Display Name. You can get/create your API key and Auth code from the API Integrations page in your HappyFox Help Desk account under Apps > Goodies. On clicking the edit profile option, a popup will be displayed where you can modify your profile information, update your e-mail & password, enable/disable email notifications and set up 2FA. HappyFox Chat users can update their profile details from the " Edit Profile" section of their account.
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